Frequently Asked Questions

Yes. All Koreo formulas are dermatologist-tested and free from parabens, mineral oils, and harsh fragrances. We prioritize gentle, barrier-supporting ingredients like centella asiatica, ceramides and hyaluronic acid that work well with sensitive skin types.

Centella Asiatica (cica) is a medicinal herb used for centuries in traditional Korean and Asian medicine. Rich in madecassoside, it calms inflammation, supports collagen synthesis and accelerates skin repair. It's ideal for sensitive, acne-prone or post-treatment skin.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also view all order statuses in your Account → Orders page in real time.

Standard shipping (Seoul/South Korea): 1–2 business days. Asia-Pacific: 5–8 business days. International (US, EU, AU): 7–14 business days via tracked courier. Express options are available at checkout for most regions.

We offer a 30-day satisfaction guarantee. If you're not happy with a product — even if it's been opened — contact us and we'll arrange a return or exchange. Items must not be more than 30% used.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and bank transfer. All transactions are encrypted with SSL and processed securely through our payment partners.